item not as described ebay return shipping

If the report qualifies: Outline exactly what happened with the seller refusing to refund your return postage of $15 with the broken product. If they open a case after the 30 days, the Seller normally has the option to decline it however Buyers also have 6 Mon. The item arrives broken, damaged, or faulty. Choose Print label. Return shipping would have been more than the item is worth, so I just . The seller doesn't fulfil their return policy as stated in the listing. You want to return an item. If your problem isn't solved at the end of those 3 days, you can ask us to step in and help. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Hello fellow Ebayers, I just received a request for a return on an item I sent internationally via Ebay's Global Shipping program. An item is Significantly Not As Described if it is materially different than what the seller described in the item listing. When a case is opened, the buyer is asked to upload photos and offer details of the item. Enter a Return Merchandise Authorization number, if you use them. When a buyer requests a return for item not as described reasons, the seller must respond within the return request and offer a solution to the buyer's issue. You can check the listing by selecting the item in your Purchase history. If you're responsible for the postage, choose how you'll arrange for the item to be returned. Refer to eBay Return policy for more details. The seller did not ship the item(s) according to their processing time or the date agreed upon in Messages. Start a return Answer (1 of 29): Under the eBay Money Back Guarantee(EMBG) a Buyer has 30 days from the time the item arrives to open a return on eBay if there is anything wrong with the item. Select View return details beside the item. Top Rated Sellers (TRS) who reside in the US or Canada and offer 30 day or longer returns are protected on items listed on eBay.com when: A buyer falsely claims an item was not as described. Vora is one of a legion of sellers to have fallen victim to eBay's lavish buyer-protection policy. When I tray to open a case, eBay send me to a "return page" and I began the return process. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. In the event that Etsy needs to refund the return shipping cost on . If you want to return an item, check to see if the seller accepts international . You are covered by the eBay Money Back Guarantee - eBay Money Back Guarantee . If a buyer falsely claims an item was "not as described," we'll protect you on eligible transactions. Returns shipping; 30 days: . So, when a buyer decides that they want to return the item, the only options that the buyer sees are Money Back Guarantee "Not as Described" reasons such as broken, doesn't match description, wrong item, etc. If an item is not marked they are described as gold or silver tone. You can either: - accept the return and provide the buyer with a return label. If you've sold on ebay long enough you've had this happen. Select your reason for the return. If the buyer receives an item that is not as described within the listing, is sent the wrong item, or is in some other way not as described, the buyer can report their problem to us within 3 days of delivery through the app or on the web. This document describes the following Post . Select Confirm. Ebay's return policy is quite clear, if the item is not as described, the seller pays for return shipping. A reader expressed their outrage: "eBay is now forcing sellers to take returns on no-returns, for parts or not working listings even if the buyer admits the item is as described. If the buyer is responsible, choose your return address from the dropdown menu. item—you can deduct up to 50% • We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. If Etsy determines that an item is not as described, the seller will be required to refund the order, including original shipping and return shipping, if applicable. The item was significantly not as described. item—you can deduct up to 50% • We'll remove feedback and defects and we'll take care of any remaining issues with the buyer You'll receive a credit for returns shipping cost when the buyer falsely says the item is not as described. Start a return. (Item worth 2GBP, shipping to me probably thrice that. Select View return details beside the item. Once you start a return, the seller has 3 business days to resolve your issue. - opens in new window or tab. As per listing title. Make it factual. If you bought it over eBay and it isn't right, it's the seller's problem — not yours. For locos as listed in title. Had a return request for 'item not as described'. Here's how to print an eBay return shipping label: Go to Purchase history . So the buyer gets £6.50 from eBay. The funds would be released back into your PayPal balance. A buyer insists the item was not as described in order to force a return. Aug-15-2018 01:27 PM. We're now at a stalemate, I want to follow the eBay process, they don't. I am under instruction to have a bit of a clear out, so unfortunately this lot has to go... Will be well packed for delivery Will be sent out Royal Mail 2nd class For International bidders please contact me to discuss before auction endunless item is shown as ok for the Global Shipping Program </p> <p dir="ltr">Returns . So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! . You are sure the item wa. Return shipping; 30 days: . I wish to make a return to the seller, who has clearly made a genuine mistake. You are covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. All SNAD cases no matter what the reason or the circumstances is an automatic refund. Launched in 2013, it refunds buyers who raise a dispute if an item is not received, or not as . You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. It covers purchases paid with PayPal and most other electronic payment methods. If the item arrived damaged, broken, or faulty, add up to 10 images relevant to the reason you're returning . Returns are accepted ONLY if the item was not the item described. The seller wants to refund me my money but according to his return policy the buyer is responsible for the shipping costs. I requested a return but stopped short of saying it was not as advertised because I was trying not to insult the seller. Choose the item above to start resolving a return. I read that since recently the seller should cover also these charges. If you receive the incorrect book or if it arrives damaged, you'll also be refunded return shipping equal to the original charge. You'll find information on whether the buyer is requesting a refund or would prefer to still receive the item. Go to Purchase history. Click on Send offer. If you're responsible for return shipping, choose how you'll arrange for the item to be returned. Accepting returns and giving refunds: the law. Return shipping would have been more than the item is worth, so I just . A partial refund should only be used to recoup the actual lost value of the item when it is returned in a different condition than the original item; For more information, see our Seller protections abuse policy. The eBay Money Back Guarantee applies to virtually every item on www.ebay.com. Item(s) must be in the condition they were in when sent by us, including but not limited to: no damage, original tags, no creases as a result of try-on and/or wear, no sole wear or . Learn more in the eBay Global Shipping Program buyer terms and conditions. This is simple. . I don't want to be stuck with the bill, even if ebay will reimburse me the original price + shipping. Here are some examples . You are covered by the eBay Money Back Guarantee - eBay Money Back Guarantee . "New policy all over the eBay community boards. The. According to the Paypal process when you file a claim for an item that is significantly not as described, you must return the item at your cost in order for Paypal to issue a refund for the amount you paid, not the return shipping costs. You will get a refund and return label from eBay. Let us know. Only one refund is allowed per PayPal transaction ID." Is this a legi. According to Griff the way to handle ANY not as described global shipping return is … #1 - DO NOT ACCEPT THE RETURN AND DO NOT REFUND THE MONEY #2 - TELL THE CUSTOMER TO OPEN A CASE #3 - EBAY WILL STEP IN AND HANDLE IT FROM THERE ( This will NOT impact your account in any way) You may find the seller will offer to refund the postage if you change your feedback. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. After checking her text, no stain was mentioned. Ladies & gentlemen, I recently purchased 3 different flying drones from China, all 3 have no resemblance to the item described by the seller. Find the item in Returns and cancelled orders. marks are complete, For Germany, shipping is always by registered mail (for higher values also by parcel/DHL). back—it's that simple. In the UK for example, eBay requests buyers to send the item back to the seller within 14 days for an 'item not as described' return request. You can also open your Returns dashboard and select View return details from beside the item. • Report the buyer when you issue the refund through the eBay returns flow Shipping is only available to the address registered in ebay. (Item worth 2GBP, shipping to me probably thrice that. I am not sure if that link is 100% up to date as it mentions 45 days to open a dispute, but that is now 180 days. Message 2 of 9 See Most Recent 0 Helpful Reply Item not as described_return policy_Global Shipping Program alaura-pt Community Newcomer Print an eBay return label. It could be an easy fix. Essentially, reason code 13.3 chargebacks can happen whenever the quality of what the cardholder ended up with is lower than what was expected. Expand. Yes auctions are not covered by the distance selling regulations but if the item was bought on "Buy it Now" then it is covered by them, which means that the seller would also be liable to refund return postage. I have a lot of problems with this return request because the Buyer said, "I have received the article. You are sure the item wa. The bag - when it arrived - had a huge logo, much bigger than in the photos and not at all to my taste. How to accept a return: Go to your sold items. Answer (1 of 29): Under the eBay Money Back Guarantee(EMBG) a Buyer has 30 days from the time the item arrives to open a return on eBay if there is anything wrong with the item. The buyer gets the item, uses it for a week and breaks it or scratches it up. Paypal does not enforce refunds on sellers, it merely refunds customers when the seller refuses to do so. Their reasons for not sending the label are nonsense e.g. If you're responsible for return shipping, choose how you'll arrange for the item to be returned. All of this was answered by Griff on the ebay radio show back in 2018. eBay reserves the right to return or destroy so-called 'undeliverable' items. Answer (1 of 14): I bought a bag on ebay (UK) more than 2 years ago. Is it OK if we also use cookies to show you personalized ads? If the buyer is responsible, choose your return address from the dropdown menu. If he does, tell him to refund first and then yes, you will do it. Sometimes, . Select Offer a partial refund, then hit Continue. The shipping fee applies to one or more items. If an item is not marked they are described as gold or silver tone. You must offer a full refund if an item is faulty, not as described or does not do what it's supposed to. If the seller does not create a shipping label, eBay will and then charge the seller later. If you've talked to your seller and can't come to an agreement . The item received by the buyer doesn't match the listing, for example: The seller sent the wrong item, or. Please include your user ID (techwalls) and case number (5….) If you accept the return the buyer has 14 . File your claim with eBay and you will be covered. Sometimes you'll need to use a label from another carrier or agree on another way to send the item back, including:. If you've sold on ebay long enough you've had this happen. If you accept the return the buyer has 14 . Sponsored Link. Not about the money on this - I want to know this for future reference though) Now ebay tells me to ship the item back, and they will "ask the seller to reimburse me for the shipping". - send a message to the buyer to try and resolve the problem. Stamp/postcard or letter are sometimes cropped due to the scan. I can only go by what a piece is marked. Lower-value items: If you're paying for the return and the expected postage cost is more than the expected refund value, an eBay label won't be available Sending items internationally: eBay return labels are only available for items returned within Australia. If you open a return case and (probably) win, they need to pay for return shipping (provide prepaid label), unless they choose to refund you without requiring you to return the item. If an item hasn't arrived or isn't as described, go to My eBay, select the item in your purchase history and reach out to your seller within 30 days of the actual delivery date, or the estimated delivery date if an item hasn't arrived.. Not resolved? I do not wish to burden them with added costs. Actual items shown. Refer to eBay Return policy - eBay Return policy - opens in a new tab or window for more details. Find the item under Returns and canceled orders. The buyer is generally given 10 days to provide return tracking information. In this situation, eBay may also 'require' a refund to the buyer of the item and shipping . Buyers can cancel orders within an allotted time frame, return items that are significantly not as described (SNAD), and inquire about an item not received (INR). Add a message to the buyer if you want. Other reasons for an "item not as described chargeback" can include damaged or defective merchandise, as well as disputing the quality of the merchandise or service. Select Accept the return and then Continue. You'll receive the return shipping label credit on your monthly invoice. Item(s) must include the return label and packing slip provided by us—Please note: Returns will not be processed without a GOAT return label and packing slip. This is how to process a partial refund to your buyer: Go to your Returns dashboard. I don't want to be stuck with the bill, even if ebay will reimburse me the original price + shipping.

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